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Test and trace system ‘needs overhaul to save public trust’

STRUGGLING NHS Test and Trace bosses believe they need to ‘rebuild public trust’ and are planning a pre-Christmas ‘reset’, it emerged last night.

Slides indicating concern about the service were shown to senior executives during a video call, Sky News reported.

Latest figures show the scheme is still failing to reach just under four in ten contacts of people testing positive for coronavirus. The mobile app downloaded by 19million people failed to send alerts after being set to the wrong ‘risk threshold’ and could not process NHS tests at launch. Both problems have been fixed.

Its chief Baroness Dido Harding (pictured), who is self-isolating, said changes were being made such as reducing duplicate calls and introducing Royal Mail Sunday test kit collections. ‘ We accept there are still improvements to be made,’ No.10 said.