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Just the ticket! Rail chiefs cut confusing fare jargon

On track: Tickets will be made simpler

RAIL bosses are to remove jargon from train tickets in a bid to simplify fares for passengers.

Cutting the phrases ‘route direct’ and ‘any permitted’ will make ticketing and fares easier to understand on 500,000 routes, said the Rail Delivery Group.

The terms will be replaced with a blank space if a journey follows a direct route, or with ‘via’ specifying a station if there is a change. Tickets valid to only one station in London will give the destination rather than the existing ‘London Terminals’.

The RDG’s Jason Webb said: ‘We know it can be confusing to buy a ticket and that outdated jargon is part of the problem.’

The changes start next month and the body, which represents rail firms, is carrying out a consultation with watchdog Transport Focus to ‘find out what passengers want’ from efforts to reform the system, he added.

The changes come after a RDG study revealed more than one in five (22 per cent) passengers find it difficult to understand what type of ticket they need to buy and a third (34 per cent) believe they are not always getting the best available deal. Anthony Smith, chief executive of Transport Focus, said: ‘Passengers find fares and ticketing complex and confusing. Removing jargon is a significant step towards a fares system passengers find easy to use.’