CURRYS PC World has been accused of continuing the ‘unscrupulous practice’ of charging customers up to £40 for an optional laptop set-up service.
Consumer group Which? believes the retailer has carried on applying the charge, when laptops bought online are picked up in store, four years after the issue was first raised.
Which? says it is ready to ‘pursue all available options’ to stop the charges, which it alleges could breach consumer law. It also wants customers to be reimbursed. Eleanor Snow, Which? consumer rights editor, said: ‘Previous efforts from the company to resolve the issue have been woefully insufficient, so we now want to see it tackle the issue head-on.’
In 2015, 108 customers reported ordering laptops or seeing them at a specific price only for staff to tell them pre set-up computers were the only ones left, incurring a fee of up to £40.
Currys PC World said customers in this situation should not be charged for the service. ‘If any colleague is found to be charging customers for a pre set-up laptop in the absence of any other available stock, we will investigate and ask for concerned customers to get in touch with us at firstname.lastname@example.org to arrange a refund,’ the retailer said.
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