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Adults ‘don’t know difference between 999 and 101’

PEOPLE are likely to be needlessly calling 999 because they don’t know the difference between the emergency number and non-emergency ones 101 and 111, a survey shows.

Only a third of adults know they can call 101 to report a non-emergency problem to police, found BT.

The number of 999 calls handled by the company has increased from 25million in 2000 to 33million last year.

The poll also shows that most people don’t know carrying a smartphone can be a life-saver because the devices can reveal the exact location of a caller.

Geoff Hickman, of BT, said: ‘This could mean being able to tell which side of a motorway the call has come from, helping an ambulance get there minutes earlier.’