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A-poo-logy from Hermes for driver’s extra parcel

Unwanted delivery:
Driver has left firm

ONLINE shoppers expecting parcels have become used to finding ‘sorry we missed you’ notes saying ‘left it at No.2’ or ‘it’s in the shed’.

But one customer was stunned to discover a Hermes courier had done a No.2 in their shed — before bagging it up and leaving it in their bin.

The company has dispensed with the worker’s services after he was caught on CCTV making the ‘special delivery’ while dropping off a parcel.

The unfortunate episode was revealed on Facebook group Diary of a Hermes Courier, used by the company’s self-employed delivery drivers to share the ‘daily trials and challenges’ that they have encountered.

A worker called Sophie, who lives in Somerset, wrote: ‘One of the couriers in our area (kinda) did a poo in a customer’s shed.

‘Apparently after finishing they bagged up their, erm, poo and put it in the customer’s bin.’

The incident, which took place on December 7 in Dorset, was confirmed by Hermes.

‘We have apologised to the customer and provided compensation,’ the firm said. ‘The individual involved has also apologised directly and will not be delivering for Hermes again with immediate effect.’

The company said it delivers 330million parcels across the UK each year and the vast majority are dropped off without any problems. The driver’s actions emerged after research by Which? showed more than half of online shoppers had difficulties with deliveries last Christmas.

Seven per cent of people questioned complained of parcels being left in bins, while four per cent were unhappy at items being tossed over walls or fences. Two per cent said deliveries mysteriously vanished after being left with a neighbour.

One shopper reported that their item was taken away by waste collectors after being left in the recycling bin.